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Restaurant Manager

Abu Dhabi, UAE Full Time 2 Days Ago
Job Description

We are seeking an experienced Restaurant Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will be responsible for managing staff, maintaining service quality, handling customer concerns, and ensuring smooth coordination between kitchen and service teams. You must be highly organized, customer-focused, and capable of driving business performance.

Responsibilities
  • Oversee daily restaurant operations and ensure smooth functioning.
  • Manage and supervise staff including hiring, training, and scheduling.
  • Ensure high standards of customer service and guest satisfaction.
  • Handle customer complaints professionally and resolve issues quickly.
  • Coordinate between kitchen and service staff for efficient workflow.
  • Monitor food quality, hygiene, and service standards.
  • Maintain inventory and coordinate with suppliers.
  • Prepare daily, weekly, and monthly performance reports.
  • Control operational costs and improve profitability.
  • Ensure compliance with health and safety regulations.
  • Organize promotional events and marketing activities.
  • Maintain cleanliness and ambiance of the restaurant.
  • Train staff on company policies and service standards.
  • Work under pressure during peak hours and ensure efficiency.
Educational Requirements
  • Bachelor’s degree in Hospitality Management or related field.
  • Diploma in Hotel or Restaurant Management is preferred.
  • Additional certifications in business or management are a plus.
  • Relevant work experience can compensate for formal education.
Skill & Experience
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Customer-focused mindset with problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of restaurant operations and service standards.
  • Financial understanding including budgeting and cost control.
  • Time management and multitasking abilities.
  • Ability to handle pressure and make quick decisions.
  • Strong organizational and planning skills.
  • Basic knowledge of POS systems and reporting tools.
  • Ability to motivate and manage a diverse team.
  • Professional attitude and presentation.
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